General Terms and Conditions

1. General

The General Terms and Conditions apply to the sale and delivery of goods by our company. By clicking on the checkbox in the shopping cart before placing the order “I have read and accepted the terms and conditions”, the buyer agrees to these general terms and conditions and is bound to them.
The deliveries, services and offers of our company are made exclusively on the basis of these terms and conditions; We do not accept any conflicting or deviating terms and conditions of the customer, unless we have expressly agreed to their validity. In this respect, contractual performance on our part shall not be deemed to be acceptance of terms and conditions that deviate from our terms and conditions.

All offers on our website are subject to change, non-binding and only available as long as the stock lasts. The contract only applies upon sending an order confirmation.

2. Order process, order correction, order cancellation

Once the customer has selected the desired product, he [In den Warenkorb] can place it without obligation by clicking on the button in the shopping cart. The contents of the shopping cart can be viewed by the customer at any time by clicking on the displayed product without obligation. The customer can remove the products from the shopping cart at any time by clicking on the button [x]. If the customer wants to buy the products [Zur Kasse] in the shopping cart, he must click the button. The customer is then asked to enter his data. The customer can place the order as a guest or as a registered user. As a registered user, it is sufficient for further orders to enter the login and password specified by the user during the initial registration. The data is transmitted encrypted.

After entering the customer data and selecting the type of payment and delivery, the customer arrives at the order overview, on which he can check his entries again. By pressing the “back arrow” of the browser, it can correct the input. The ordering process can be cancelled at any time by closing the browser. By clicking on [Zahlungspflichtig bestellen] the button, the customer completes the ordering process.

3. Contract language

The content of the contract, all other information, customer service, data information, complaints and the business language are offered in German or English.

4. Prices

The prices are valid at the time of ordering including legal ust. The prices are shown in the shopping cart before the conclusion of the contract and then in the order confirmation sent to the customer. The clearing is in euros.

5. Right of withdrawal for consumers

Consumers according to KSchG have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which the customer or a third party designated by the customer, who is not the carrier, has taken possession of the goods.

In order to exercise the right of withdrawal, the customer must inform us of the decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post, fax or e-mail). The customer can use the attached model withdrawal form, but this is not mandatory. The consumer can also fill in and submit the model withdrawal form or any other unambiguous declaration electronically on our website. If the customer makes use of this possibility, he will immediately (e.g. by e-mail) receive a confirmation of receipt of such a revocation.

In order to comply with the withdrawal period, it is sufficient for the consumer to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

In the case of custom-made products, there is no right of withdrawal

Consequences of revocation (according to revocation instructions)

If you withdraw from this contract, we will provide you with all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from your being offered a type of delivery other than the cheapest one offered by us. standard delivery) without delay and at the latest within fourteen days from the day on which we received notification of your revocation of this contract.

For this refund, we will use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise; under no circumstances will you be charged any fees for this repayment. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, characteristics and functioning of the goods.

Sample withdrawal form: Download

6. Payment

We accept the following payment methods:

• Instant transfer
• Paypal
• Credit card

 

7. Late payment

In the event of a delay in payment by the customer, we are entitled to claim the default interest stipulated by law. The statutory interest on late payments for money claims between entrepreneurs from business (entrepreneurial business) is 8 (eight) percent. The statutory interest on late payments between consumers and entrepreneurs (consumer business) is 4 (four) percent.

8. Reminder and collection expenses

In the event of a delay in payment, the contractual partner is liable in accordance with the Section 458 of the UGB, irrespective of fault, is obliged to pay a lump sum of EUR 8.- as compensation for the costs incurred by us. In the event of the collection of a debt collection agency, the contracting party also undertakes to reimburse the costs incurred by us in so far as this does not exceed the maximum remuneration due to the collection agencies in accordance with the BMWA Regulation (limited customers with entrepreneurial status). Any legal costs, including legal fees, must also be reimbursed.

9. Data protection

Protecting your privacy is very important to us. Below we provide detailed information about the handling of customer data.

Collection and processing of customer data

A customer can always visit our website without giving any information about him or her. If the customer wishes to purchase or to use certain functions of our website, personal data will be collected. These are stored and processed by us with automation support, but are not passed on to third parties.

Entry

In order for the customer to order in the online shop and we can process his order, we need the following customer data: first name, last name, e-mail address, street, postcode, city, telephone number, date of birth (if the customer provides it), user name and password. Immediately after registration, the customer will receive his access data by e-mail. We need an e-mail address and telephone number to contact the customer in case of enquiries and information in connection with the order. Road, zip code and location are crucial for shipping.

Use and disclosure of your data

We use the customer data provided exclusively for the performance of the contract and strictly in accordance with the statutory provisions. For this purpose, if necessary, your data will be passed on to other companies, e.g. Swiss Post. These companies may only use the customer data for order processing and not for other purposes and are contractually obliged to comply with the statutory provisions on data protection.

However, in the case of a legal requirement, an official order or an official investigation procedure, we are legally obliged to make the relevant data available to the authority.

Maximum duration of data retention allowed

The data may be kept until the end of the third year after the last contact with the customer.

Use of cookies

We use cookies to make your visit to our website attractive and to enable the use of certain functions. These are small text files that are stored on your computer.

The cookies remain on the consumer’s computer and allow us to recognize the computer on the next visit (long-term cookies). These cookies are used to store the individual selections made by the visitor (e.g. items placed in a shopping cart) in order to restore them to the state left behind when the respective website is accessed. We use cookies to create non-personalized statistics. The cookies generated have an expiry time of max. 3 months.

The customer can set the browser so that he is informed about the setting of cookies, can decide on the acceptance on a case-by-case basis or can exclude the acceptance of cookies in principle. If cookies are not accepted, the functionality of our website may be limited. In the help menu of the browser you will find a description of how to set the popular browsers accordingly and accept or reject cookies.

In order to use our shopping cart, cookies must be allowed. If the customer does not wish to accept cookies, he can also order by fax.

Access data is stored every time a file is requested in the store. The data stored by this will be evaluated exclusively for statistical purposes. A transfer to third parties, also in excerpts, by us is excluded.

Right

The customer has the right to free information about your stored data as well as, if necessary, a right to rectification, blocking or deletion of this data, if it is legally possible.

10. Warranty, Liability, Warranty

When the trader sends the goods, the risk of loss or damage to the goods shall not pass to the consumer until the goods are delivered to the consumer or to a third party designated by the carrier, designated by the carrier. However, if the consumer himself has concluded the contract of carriage without taking advantage of a choice proposed by the trader, the risk shall already pass on to the carrier when the goods are handed over. In the absence of any other agreement, the consumer acquires ownership of the goods at the same time as the transfer of risk.

Any defects that occur must be disclosed as far as possible at the time of delivery or after becoming visible, whereby failure to disclose them on delivery or after being made visible by a consumer has no influence on his warranty claims. If the customer is not a consumer, he must inspect the goods no later than 2 weeks after receipt and notify us immediately if a defect is found.

11. Applicable law, place of jurisdiction

In the case of business transactions, the contracting parties agree on the application of Austrian law. The UN Sales Law and all provisions relating to the UN Sales Law are expressly excluded.

For contracts with companies, our registered office is agreed as the place of jurisdiction, as indicated in the imprint.

12. Place of performance for business transactions

The place of performance for all services under the contract is our registered office.

13. Copyright

All news, graphics, and the design of our website are for the personal information of our customers and are protected by copyright.

14th Conciliation Body

We recognise the Internet Ombudsman as an out-of-court conciliation body: Internet Ombudsman, Margaretenstr. 70/2/10, 1050 Vienna. If you have any further questions about dispute resolution, please contact our service or the Internet Ombudsman at www.ombudsmann.at.

15. Delivery

Delivery is by post or a parcel service of our choice. Our sales prices do not include delivery costs. However, these services are provided or organized by us against separate payment. The transport costs are shown in the order process.

Delivery for our foreign customers is made by means of a delivery service via Deutsche Post / DHL. The delivery costs to Germany are also shown in the ordering process.

16. Delivery times

The delivery by us is subject to the proviso that we ourselves are delivered correctly and on time and that we are not responsible for the lack of availability. Unless otherwise agreed or otherwise stated in the article, we will deliver within 20 working days of your order, but within the statutory 30-day period, unless expressly stated otherwise. The delivery of the goods sent by post should take place within 8 working days, but is no longer the responsibility of our company.

Delivery for our foreign customers is made by means of a delivery service. The delivery of the goods shipped by DHL should take place within 1-3 working days, but is no longer within the scope of our company’s action.

If the standard delivery time cannot be met, we will automatically inform the customer by e-mail. If the customer does not agree with the delayed delivery, he is entitled to withdraw from the contract without restrictions. If the delivery takes more than 30 days and the customer withdraws from the business, the payment already made will be returned immediately.

17. Storage of the contract

The contract text is stored by us and can be requested by the customer after completion of the ordering process. The customer can print out the order data immediately after the dispatch. For this purpose, the customer can use either the following page “Your order” or the mail “Confirmation of Receipt”. The customer can view and change his orders and personal data at any time by logging into his customer account.

18. Other

Voluntary Code of Conduct: http://www.euro-label.com/kodex/index.html